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Account Problems

Issues related to accessing and working with your account

  • I did not receive my payout, why?

    Once you request a payout it will be released instantly. Depending on the method you choose and the country you are from it would take some days to receive your payout. For example, Western Union take...

  • I just signed up for a new account but did not receive activation email?

    When you signup for the first time, we email you an activation email. You need to find and click an activation link sent to your email. If you do not receive this email, please get in touch and we hel...

  • Why is my Star-Clicks account suspended?

    We’re a regulated financial institution, required by law to follow anti-money laundering guidelines and regulations. Because of this, we may sometimes temporarily restrict your account while we ask yo...

  • I paid for account upgrade but nothing happened, why?

    Most accounts are upgraded as soon as the payment is made. In case your account was not upgraded after making the payment, send an email to support@star-clicks.com and provide the following informatio...

  • Can you send me more ads?

    The number of ads are fixed per account. Our system is using a level balancing method and distribute ads among the users based on Advertiser's criteria. Unfortunately, it is not possible to request mo...

  • Do I get paid if I violate the terms?

    If you violate Star-Clicks terms you will not get paid and we may close your account. Upon signing up you agree to work according to Star-Clicks terms. Violating the terms will lead to closure of your...

  • I receive an error, what to do?

    In many cases when you encounter an error we will be notified. However, you could let us know by emailing us the error you receive. You can copy and paste the error you receive and we will look into i...

  • I receive "account archived" message when trying to sign in, why?

    If you do not sign in your account for 90 days your account will be archived. You can request to restore your account by getting in touch with us and sending an email to support@star-clicks.com  Pleas...