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Why is my Star-Clicks account suspended?

We’re a regulated financial institution, required by law to follow anti-money laundering guidelines and regulations. Because of this, we may sometimes temporarily restrict your account while we ask you for some information.
 There are several reasons we may put a temporary hold on your account: 

  • To verify your credit or debit card 
  • To verify your mobile number 
  • To verify your identity and address 
  • You tried to create multiple accounts
  • Violation of the terms

We’ll always notify you when we need you to verify something – either within your account or sometimes via email, so please keep an eye on your inbox.

If your account is suspended because you have created several accounts, we will close all your accounts and you will not be allowed to sign up for a new account. 

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